The workshop terms.

Who may order

You must be an adult authorized to provide the personalization details. Submit only information you have permission to share. Use a first name or nickname; do not submit sensitive information, abusive content, copyrighted characters, or unauthorized likenesses.

Your Santa message

This is a personalized digital Santa video for entertainment, using authorized assets and voices. The Special Message is approximately 30 seconds and the Extended Message approximately 60 seconds. Pronunciation, appearance, and timing can vary. Review your details carefully before paying.

Prices and fulfillment

The Special Message costs $9.99 USD and the Extended Message $14.99 USD. Checkout shows the final amount and any applicable taxes before you confirm payment. Payments are handled by Shopify. We begin preparing the message after payment is confirmed.

Usually within 30 minutes; contact support if delayed. This is an estimate, not a guaranteed deadline. Do not rely on an unconfirmed Christmas delivery deadline. We email a private link when the video is ready; contact support if your order is delayed.

Your keepsake

Your purchase is for personal, noncommercial use of the delivered video. The hosted delivery link expires 30 days after delivery, so download your video before then. Keep order and delivery links private. The purchase does not transfer ownership of underlying provider assets or voices.

Problems and cancellations

Read our refund policy before ordering. Contact support with your order reference to request cancellation or report a problem. Applicable consumer rights remain unaffected.

Contact

Santa’s Secret Workshop operates from Cyprus. For order support and questions about these terms, use our contact page.

Questions? Visit our contact page.