Little questions.
Thoughtful answers.
Is this a real Santa video service?
Yes. Choose a package, provide the personalization, and pay through secure Shopify checkout. We email a private link when your video is ready.
What makes the message personal?
A first name or nickname, a broad age range, a few favorite things, and optional positive achievements or a Christmas wish. Never include schools, addresses, full names, or other sensitive details.
What kind of video will I receive?
A personalized digital Santa message for entertainment, using your chosen first name or nickname and positive details. Pronunciation and timing can vary.
How long does delivery take?
Usually within 30 minutes; contact support if delayed.
Will Santa pronounce every name perfectly?
Pronunciation can vary. Check the first name or nickname before paying, and contact support with your order reference if there is a problem. We will review a correction, replacement, or refund as appropriate.
How do I watch the video?
We send a private delivery link to the adult email address entered with the order. Check spam or junk folders if you cannot find it, then contact support. The hosted link expires 30 days after delivery, so download your video before then.
Can I cancel or request a refund?
Contact support promptly with your order reference. Unstarted orders can be cancelled and refunded; later requests and problems are reviewed individually. If we cannot provide your video, we will offer a refund. Read the refund policy for details.
What happens to the personal details?
We use only the details needed to prepare and deliver the message. Hosted video access expires after 30 days, and our cleanup removes personalization and hosted media after expiry. Financial records and provider-held copies can have different retention periods. See the privacy notice.
Still curious? Visit support.